The Legal Stuff

Terms of Service

Welcome to Buxton Fungi! By placing an order through our website, you agree to the following terms and conditions:

  • All products are sold subject to availability. We reserve the right to cancel or modify orders in the event of unforeseen shortages or issues with production.

  • Orders placed before 12pm (Monday–Thursday) are eligible for next-day dispatch. Orders after 12pm or on weekends will ship the next business day.

  • Customers are responsible for providing accurate delivery information. We cannot be held liable for delayed or failed deliveries due to incorrect addresses.

  • Prices listed are in GBP and may be subject to change without notice.

  • Buxton Fungi retains the right to update these terms at any time. Continued use of the site implies agreement to the latest version.

If you have questions about these terms, please reach out to us at buxtonfungi@gmail.com.

Privacy Policy

We respect your privacy and are committed to protecting your personal information. Here’s how we handle your data:

  • When you place an order, we collect your name, address, email, and phone number solely for the purpose of processing and delivering your items.

  • Your information is stored securely and never sold or shared with third parties, except where necessary to fulfill your order (e.g., delivery partners).

  • We use basic analytics to understand website performance and improve your experience. These do not contain personally identifiable information.

  • If you subscribe to our newsletter or updates, you can unsubscribe at any time using the link provided in the email.

If you’d like to access, correct, or delete your personal data, just email us at buxtonfungi@gmail.com.

Refund Policy

We want you to be completely happy with your purchase from Buxton Fungi. Due to the perishable nature of our products, we cannot accept returns, but we will always make things right if there’s an issue.

  • If your mushrooms arrive damaged, spoiled, or incorrect, please contact us within 24 hours of delivery with a photo and your order number.

  • We may offer a replacement, credit, or full refund depending on the situation.

  • Refunds will be processed back to your original payment method within 5–7 business days once approved.

To report an issue or request a refund, email us at buxtonfungi@gmail.com.